Contact

Talk to us.

Questions about a plan, your account, or whether SimplePayment fits your business — reach out and a real person answers.

Start free Read the FAQ

Contact options

Reach the right team directly.

Sales

Questions before you sign up — plans, limits, or whether SimplePayment fits your business.

Support

Already using SimplePayment and need help with your account, an invoice, or a payment.

General enquiries

Anything else — partnerships, press, or a question that doesn’t fit the categories above.

A contact form is coming soon. For now, email is the fastest way to reach us.

Expected response times

A real person reads every message.

We're a small team, so we don't offer live or 24/7 support today — but every email is read, and we reply as soon as we're able to. If your question is urgent, mentioning that in your message helps us prioritize.

Questions

Before you reach out.

How quickly will I hear back?

We read every message and reply as soon as we can. We don’t currently offer live or 24/7 support, so email is the most reliable way to reach us.

Is there a phone number?

Not today — email is the primary way to reach us, and it lets us route your question to the right place.

I received an invoice from a business using SimplePayment. Should I contact you?

Questions about the invoice itself — the amount, what it’s for, or a payment you’ve made — are best answered by the business that sent it. More for invoice recipients

I found a possible security issue. Where do I report it?

Email support@simplepayment.io directly with the details — we read every report. Read our security page

Visit the Help Center See pricing

We're here to help.

Whether you have a product question, need support, or want to learn more about SimplePayment, we'll make sure your message reaches the right person.