Help Center
Answers, organized by what you're trying to do.
Browse topics on getting started, invoices, payments, your account, and security. Can't find it here? Contact us directly.
Getting Started
- Creating your account and connecting Stripe Coming soon
- Sending your first invoice Coming soon
- Understanding invoice statuses: sent, opened, paid Coming soon
- Setting up your branding (logo and color) Coming soon
Invoices
- Creating and sending an invoice Coming soon
- Adding tax lines and VAT or registration numbers Coming soon
- Multi-currency invoicing Coming soon
- Downloading an invoice as a PDF Coming soon
- What changes — and what’s frozen — after you send Coming soon
Payments
- Accepting card payments via Stripe Coming soon
- Setting up bank-transfer, cash, and check instructions Coming soon
- Recording an offline payment manually Coming soon
- Issuing a full or partial refund Coming soon
Account
- Inviting your team: owner, admin, and user roles Coming soon
- Managing seats and your plan Coming soon
- Signing in with Google Coming soon
- Resetting your password Coming soon
Security
- How your data is encrypted and kept separate Coming soon
- What SimplePayment can and can’t see about a card payment Coming soon
- Reporting a possible security issue Coming soon
General
- Free, Solo, and Team — which plan fits Coming soon
- What SimplePayment doesn’t do, and why Coming soon
- Contacting support Coming soon
Questions
About the Help Center itself.
Can I search the Help Center?
Not yet — for now, browse by category below. If you can’t find what you need, contact us directly and we’ll point you in the right direction. Contact us
Are the articles listed here available to read yet?
Full articles are being written ahead of launch. The topics below reflect what the Help Center will cover.
What payment fees will I pay?
SimplePayment charges only for your subscription plan and doesn’t take a percentage of payments collected. The Free plan has no subscription charge. Stripe, your bank, and other providers may still charge their normal processing, transfer, or currency-conversion fees. See pricing
Does SimplePayment connect to my bank account?
No — SimplePayment doesn’t currently provide direct bank-feed integration or automatic bank reconciliation. You can give clients bank-transfer instructions and record the payment yourself once it’s received.
I have a question that isn’t listed here. What do I do?
Email us directly — a real person reads every message. Contact support
Still stuck?
A real person reads every message we get. Reach out and we'll help you find the answer.