Using your own SendGrid or SMTP for outgoing email

On Solo and Team, you can send your account’s emails through your own SendGrid account or SMTP server instead of SimplePayment’s default.

Steps

1. Go to Settings → Emails.
2. Choose SendGrid or SMTP, and enter your provider’s credentials.
3. Save.

What happens next

Once configured, SimplePayment sends your account’s emails through your own provider instead of the platform default.

Important behavior and limitations

• Available on Solo and Team; the Free plan always uses the platform default.
• If you don’t configure your own provider, SimplePayment falls back to its own SendGrid account, so email delivery never stops working.
• Order of preference: your SendGrid, then your SMTP, then the platform default.