Setting your reply-to email address

When a client replies to an invoice email, SimplePayment picks a reply-to address in order until it finds one.

How it’s chosen

1. Your account’s configured reply-to address, if you’ve set one.
2. Otherwise, your company email.
3. Otherwise, the account Owner’s email.
4. Otherwise, a platform fallback address.

Steps to set your own

1. Go to Settings → Emails.
2. Enter the reply-to address you want client replies to go to.
3. Save.

Important behavior and limitations

• Setting a reply-to address doesn’t change who the email appears to be sent from — it only changes where replies go.
• Available on every plan.