Issuing a full or partial refund

You can refund a paid invoice in full or in part, directly from SimplePayment, if it was paid by card through Stripe.

Steps

1. Open the paid invoice.
2. Select Refund.
3. Choose full or partial, and confirm.

What happens next

For a card payment, SimplePayment issues the refund through Stripe. The invoice stays Paid until the full amount has been refunded, at which point its status changes to Refunded.

Important behavior and limitations

• Issuing a refund requires Admin or Owner access; teammates with User-level access can’t refund a payment.
• Refunding through SimplePayment applies to payments made through Stripe. For a manually recorded bank transfer, cash, or check payment, returning money happens outside SimplePayment — you’d handle that directly with your client.
• A partial refund keeps the invoice’s status as Paid; only a full refund changes the status to Refunded.
• SimplePayment doesn’t add or take its own fee on a refund — see Understanding payment fees.